Delivery and Booking Fulfilment Policy
Last updated: 11 August 2026
About This Policy
Big Event Travel is an independent Thailand travel information and affiliate website.
We provide travel guides, comparison tools and links to third-party companies offering flights, hotels, airport transfers, tours, insurance, car hire and other travel-related services.
Big Event Travel does not sell, process or deliver these travel services directly.
How Bookings Are Delivered
When you follow a link from Big Event Travel and make a reservation, your booking is completed directly with the selected third-party provider.
The provider is responsible for:
- Processing your payment
- Confirming your reservation
- Issuing tickets, vouchers or booking documents
- Providing instructions for using the service
- Managing booking changes or cancellations
- Delivering the purchased travel service
- Providing customer support for your reservation
Your booking confirmation and other documents will normally be sent to the email address you supplied during checkout.
Electronic Tickets and Booking Confirmations
Most travel products are delivered electronically rather than physically.
Depending on the service purchased, you may receive:
- An airline e-ticket
- A hotel booking confirmation
- A tour or attraction voucher
- An airport-transfer confirmation
- A car-hire reservation
- A travel-insurance policy
- A QR code or mobile ticket
- Instructions for collecting or using the service
Delivery times vary between providers. Some confirmations are issued immediately, while others may take longer because the provider needs to verify payment, availability or passenger information.
Always check the delivery information and booking conditions displayed on the provider’s website before completing your purchase.
If Your Confirmation Does Not Arrive
If you have completed a booking but have not received confirmation:
- Check your email spam or junk folder.
- Confirm that you entered the correct email address.
- Check whether payment was successfully completed.
- Sign in to your account on the provider’s website, if available.
- Contact the provider using the details shown on its website or payment receipt.
Big Event Travel does not have access to third-party reservation systems, customer accounts or payment information. We cannot resend tickets, confirm reservations or make changes to a booking.
If you are unsure which provider processed your reservation, you may contact Big Event Travel and we will try to help you identify the appropriate company.
Physical Products
Big Event Travel does not currently sell, stock or dispatch physical products directly.
If you follow a link to an external retailer and purchase a physical product, that retailer is responsible for:
- Processing the order
- Packaging and dispatch
- Delivery charges
- Estimated delivery dates
- Tracking information
- Customs charges
- Returns, exchanges or refunds
The retailer’s own delivery and returns policies will apply to your purchase.
Travel Services and Airport Collection
Some travel services are not delivered by email alone and may require collection, identification or confirmation at the destination.
Examples include:
- Collecting a hire car
- Meeting an airport-transfer driver
- Checking into a hotel
- Joining a tour or activity
- Collecting attraction tickets
- Verifying an insurance policy
Customers are responsible for reading the provider’s instructions and bringing any required identification, booking references, payment cards or travel documents.
Big Event Travel cannot accept responsibility if a traveller fails to follow the provider’s collection or check-in instructions.
Incorrect Booking Information
Before completing a reservation, carefully check:
- Passenger names
- Travel dates
- Departure and arrival airports
- Hotel dates
- Passport information
- Email address
- Telephone number
- Baggage allowance
- Cancellation conditions
Passenger names should normally match the names shown on the relevant passports.
If you discover an error after booking, contact the provider immediately. Charges or restrictions may apply when changing passenger details, dates or travel arrangements.
Delayed, Changed or Cancelled Services
Airlines, hotels and other travel providers may change, delay or cancel services.
Any available refund, alternative arrangement or compensation will depend on:
- The provider’s terms and conditions
- The fare or room type purchased
- The reason for the disruption
- Applicable consumer or passenger-rights legislation
- Any travel-insurance coverage
Big Event Travel cannot issue refunds, alternative tickets or compensation because we do not receive or process the original booking payment.
Affiliate Relationships
Some links on Big Event Travel are affiliate links. If you follow one of these links and complete a booking or purchase, we may receive a commission from the provider at no additional cost to you.
The presence of an affiliate link does not make Big Event Travel the seller, booking agent or delivery provider.
Your contract is formed directly with the company named during the checkout process.
Contacting Big Event Travel
For questions about an existing booking, always contact the company that accepted your payment first.
If you need help identifying the provider, email:
Please include:
- The name of the provider
- Your booking or order reference
- The date of purchase
- The service purchased
- The page or link used
- A brief explanation of the problem
For your security, do not send payment-card details, passwords, passport scans or other sensitive information by email.
We normally aim to respond within 24–48 hours, but we cannot access, alter or cancel third-party bookings.
Related Policies
Please also read our:
- Terms and Conditions
- Returns and Refund Policy
- Privacy Policy
- Affiliate Disclosure
By using links and comparison tools on Big Event Travel, you acknowledge that the delivery and fulfilment of any resulting purchase are governed by the selected provider’s terms and policies.
